Frequently Asked Questions

Orders are typically processed within 1–3 business days after payment has been confirmed.

Estimated delivery times are:

• United States: 7–15 business days
• Canada: 7–15 business days
• United Kingdom & Europe: 7–15 business days
• Australia & New Zealand: 8–18 business days
• Other international destinations: 10–20 business days

Please note that shipping times may vary during holidays or due to customs delays.

Yes! We offer FREE shipping on orders

Once your order has been shipped, you will receive a tracking number via email. You can also use our Track Order page to check your shipment status.

Tracking information may take 2–5 business days to update after your order ships. If your tracking number still isn't working after this period, please contact us at support247@gleamprism.com.

We carefully select products designed for everyday wellness and personal care. Please read the instructions included with each product before use.

No. Our products are intended to support comfort, relaxation, recovery, and general wellness. They are not intended to diagnose, treat, cure, or prevent any disease. Always consult your healthcare professional if you have specific medical concerns.

If you are pregnant, have a medical condition, use implanted medical devices, or have any health concerns, please consult your healthcare provider before using any wellness device.

We offer a return period according to our Return & Refund Policy. To initiate a return, please contact our customer support team for assistance.

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. Include your order number and photos of the issue so we can resolve it as quickly as possible.

Orders can only be cancelled before they have been processed for shipment. Please contact us as soon as possible if you need to make changes to your order.

You can reach our support team by emailing support247@gleamprism.com.

You may also contact us by mail at:

GleamPrism
1812 Metzerott Rd, 44
Adelphi, MD 20783
United States

Our customer support team is available:

Monday – Friday
9:00 AM – 5:00 PM (MST)

We aim to respond to all inquiries within 24–48 business hours.